Policies

• Booking Alteration Policy and Procedures

  The LUGGit Business platform allows for the adjustment of booking details (including pickup and delivery locations, scheduled times, and luggage quantities) at any stage, whether before or during the service provision. The financial terms for these changes are determined by the selected Booking Plan and the timing of the request. Alteration Fees by Service Plan The financial terms for modifications are dictated by the proximity of the request to the scheduled pickup time and the plan associaFew readers

• Booking Delay Policy and Procedures

  This article outlines the official policy regarding waiting times and delays for both the on-site contact and the LUGGit Keeper. While punctuality is the objective for every booking, the following protocols ensure that any temporal deviations are managed with financial and operational transparency. Recognizing that unforeseen logistical challenges may arise, specific grace periods and associated penalties are applied based on the selected Service Plan and the duration of the delay. On-SFew readers

• Service Compliance and Luggage Protocols

  Content and Packaging Responsibility While the platform manages the professional transport and storage of all luggage, the internal contents remain the sole responsibility of the owner. To ensure a professional and efficient pickup, all luggage must be properly packed and secured prior to the scheduled arrival of the Keeper. The successful execution of a booking is contingent upon the accuracy of the details provided during the submission process, and the right is reserved to refuFew readers

• Booking Cancellation Policy and Procedures

  All booking cancellations are managed exclusively through the official support channels. The financial implications of a cancellation are governed by the timeframe of the request relative to the scheduled booking commencement and the specific conditions of the associated Service Plan. Cancellation Fee Structures by Service Plan To mitigate the logistical impact of cancelled requests, an enforced fee schedule determines penalties based on the proximity of the cancellation request toFew readers

How to Book

• Payment Methods and Billing Documentation Guide

  The LUGGit Business Platform operates under a transparent financial framework tailored to meet diverse professional requirements. All pricing structures are calculated using standardized operational criteria to ensure absolute accuracy across all bookings. Pricing Factors and the Base Price The total cost for any booking is determined by four fundamental factors: The distance between the pickup and delivery locations (in KM) The total storage duration (in days) The sFew readers

• Step-by-Step Guide: How to Place a Booking

  The booking process is managed entirely through the Business Platform. For entities that do not yet have an active account or platform access, the article Business Account: Registration, Activation, and Recovery should be consulted for initial onboarding and security setup. To ensure operational accuracy and professional service provision, every booking must follow these standardized steps: 1. Service Parameters and Luggage Selection The process begins with the entry of the exactFew readers

How the Service Works

• Booking Monitoring & Management

  Once initiated, the Services dashboard in the main sidebar menu serves as the centralized dashboard for monitoring both active and historical operations. The tracking table summarizes each entry by its unique Short ID, its current Status (including various operational stages such as PRE-BOOKED, WAITING, or FINISHED), and the scheduled Pickup and Delivery Dates. It also displays the Booking Creator, the total Bag count, and the Total €, which reflects either the initiaFew readers

• Meeting the Keeper and Service Tracking

  Standardized Operational Procedures: Pickup to Delivery Keeper Assignment and Communication Approximately 30 minutes before the scheduled pickup, the primary on-site contact receives a WhatsApp notification containing the assigned LUGGit Keeper’s name, contact details, and vehicle description. Simultaneously, these details become accessible on the business platform for the individual who initiated the booking. To ensure continuous coordination, the on-site contact receiFew readers

• Business Account: Registration, Activation, and Recovery

  Business Account Registration To activate a business account, specific details regarding the entity must be provided. This information is essential for administrative accuracy and service compliance: Entity Name Entity Email Entity Address (country; city; street; postal code) Tax ID / VAT number Contact Person (name; email; phone number w/ indicative ) Account Activation Upon the submission of the required entity information, an automated email is dispatched to faciliFew readers

• Service Scope, Availability, and Support Channels

  LUGGit operates as a specialized logistics player within the luggage management sector, providing a robust infrastructure that includes a professional network of drivers (Keepers), a diverse fleet of vehicles, and secure storage facilities. Geographic Presence LUGGit facilitates luggage management throughout its active countries, with core operations centered in specific urban hubs. Service availability is not limited to these cities and remains accessible across the broader natioFew readers