The booking process is managed entirely through the Business Platform. For entities that do not yet have an active account or platform access, the article Business Account: Registration, Activation, and Recovery should be consulted for initial onboarding and security setup. To ensure operational accuracy and professional service provision, every booking must follow these standardized steps:

1. Service Parameters and Luggage Selection

The process begins with the entry of the exact addresses, dates, and times for both the pickup and delivery. It is important to note that both locations must be situated within the same country to ensure operational feasibility. There are no hour restrictions for these services, allowing bookings to be scheduled at any time of the day or night to meet specific requirements.

Regarding luggage selection, the expected number of bags should be selected from the available ranges. There is no quantity limit for the items handled. If the required amount is not listed within the standard ranges, or if the provided selections are insufficient for the needs of the booking, the "Other" option must be selected to enter the specific quantity manually.

Additionally, any specific notes or requirements for the service provision should be recorded in the Observations field to ensure complete clarity for the operational team.

2. Service Plans, Pricing, and Payment Methods

Once the booking details are provided, a base price is displayed according to the chosen Service Plan.

The Flexible Plan provides free cancellation up to 24 hours before the booking pickup time, free alterations up to 12 hours before, and includes unlimited delay coverage. In contrast, the Basic Plan enforces specific fees for cancellations or alterations made within 48 hours, and delay fees are applied after 30 minutes of waiting.

The displayed base price is an initial valuation calculated on the minimum luggage count in the selected range and remains subject to post-booking reconciliation.

To proceed, the preferred method for financial settlement must be selected. Upfront Payment requires the immediate settlement of the base price via debit or credit card at the time of entry. Alternatively, Deferred Payment allows for later settlement through card or bank transfer, with the final amount calculated after the service is completed based on the established billing frequency of the account. For security and efficiency, all payments must be processed through these digital channels. (For a comprehensive breakdown of service plan conditions, reconciliation protocols, and invoicing, the article Payment Methods and Billing Documentation Guide should be consulted.).

3. Contact and Invoicing Verification

The final stage of the booking process involves the verification of on-site communication and billing details. By default, the system automatically assigns the primary contact and organizational entity details already associated with the account. However, several adjustments can be made prior to the final submission to ensure logistical and financial precision:

Primary contact details

While the account's primary contact is the default, alternative information for the person on-site, including their name, email, and phone number may be manually specified. This ensures that the Keeper and the operational team can communicate directly with the individual responsible for the luggage handover.

Invoicing and Entity Details

Similarly, if a booking requires billing to a different entity than the one registered on the account, alternative invoicing details can be provided. This includes entering a specific Tax ID, IBAN, and registered address to ensure the documentation aligns with the partner's internal accounting requirements. These details must be finalized before the request is submitted for operational validation.

4. Booking Submission and Validation

Upon the completion of these steps, the platform confirms the process with a "Booking Submitted" notification. At this stage, the request enters a "Pre-booked" status while the operational team assesses logistical availability and validates the provided details. An automated email is immediately dispatched containing a comprehensive summary of the submission for your records.

A follow-up communication will be issued once the internal validation process is finalized. This review ensures that the service can be performed according to LUGGit’s professional standards and will result in one of three outcomes: a formal confirmation of the booking, a proposal for operational alterations to meet requirements, or a refusal of the request if the service criteria cannot be satisfied.

Updated on: 16/04/2026