Q: How to contact us?

LUGGit has a customer support service available every day from 8:00 am to 8:00 pm, local time. The best way to contact us is to send us a message on <a href="https://wa.me/351965965399">Whatsapp</a>, on our <a href="https://luggit.app/en">Website chat</a> or on our Mobile App Chat. Alternatively, you can call us directly at (+351965965399). Any financial or bureaucratic questions should be sent by email to: support@luggit.app.

Q: How does the service work?

LUGGit offers a service that collects your luggage wherever and whenever you want, stores it for as long as you need and deliver it back to a place and time of your choice. The service is provided by professional drivers (Keepers), responsible for the collection, storage and delivery of luggage. During the service, you will always have information about your luggage's location and the contact details of the Keeper responsible for it. You can request the service through the <a href="http://luggit.app/">Website</a> or the App, available on <a href="https://get.luggit.app/GFKAolAy1X">Android</a> and [iOS](https: //get.luggit.app/rD8DCKny1X). If you book the service in advance, we guarantee that you will have a Keeper ready to pick-up your luggage at the location and time you indicate. If you prefer to request the service in real-time, it will take us about 30 minutes to get to you. To have a more comfortable experience, we recommend booking the service in advance.

Question 1

How to contact us?

Accepted Answer

LUGGit has a customer support service available every day from 8:00 am to 8:00 pm, local time.

The best way to contact us is to send us a message on Whatsapp, on our Website chat or on our Mobile App Chat.

Alternatively, you can call us directly at (+351965965399).

Any financial or bureaucratic questions should be sent by email to: support@luggit.app.

Question 2

How is luggage security guaranteed? Is there any insurance?

Accepted Answer

${color}[#000000](**When the Keeper picks up your luggage, he/she seals each of your bags with a buckle that contains a QR code. **) These buckles uniquely identify your bags and ensure their clasps are untampered.

However, it is your responsibility to ensure that the bags you deliver to the Keeper have all the security conditions and that the goods are correctly packed.

During the service, you have access all the time to your luggage location and the responsible Keeper's contact.

Each bag is insured for up to €500 to cover any unforeseen external event. You can also activate the Premium insurance when requesting the service, ensuring each bag is up to €1200.

Question 3

How much does the service cost? And what are the payment methods?

Accepted Answer

The value of the service takes into account three factors: the luggage pick-up and delivery locations, the storage time and the type and number of bags.

You can directly see the service price on the App or the Website by filling out the respective request form with all the conditions you want. You will be able to see the value of the service without any payment commitment.

**The App accepts payment by debit or credit card, while on the Website, there is the possibility of paying also with PayPal. ** You will receive the respective invoice after the completion of the service, via email.

Question 4

How to cancel or change the service conditions?

Accepted Answer

${color}[#000000](**To cancel the service or change its conditions you must contact our team, identifying the request ID and your specific needs. **)

We will always try to meet any exceptional requirements and ensure you have your luggage where and when you want it.

Question 5

How does the service work?

Accepted Answer

LUGGit offers a service that collects your luggage wherever and whenever you want, stores it for as long as you need and deliver it back to a place and time of your choice. The service is provided by professional drivers (Keepers), responsible for the collection, storage and delivery of luggage. During the service, you will always have information about your luggage's location and the contact details of the Keeper responsible for it.

You can request the service through the Website or the App, available on Android and [iOS](https: //get.luggit.app/rD8DCKny1X).

If you book the service in advance, we guarantee that you will have a Keeper ready to pick-up your luggage at the location and time you indicate. If you prefer to request the service in real-time, it will take us about 30 minutes to get to you. To have a more comfortable experience, we recommend booking the service in advance.

Question 6

How to request the service? And what happens next?

Accepted Answer

To request the service, simply fill in the existing form on the Website or access our App (Android, iOS). ´ **After requesting the LUGGit service, you should access our App (Android, iOS), where you can follow the full provision it. **

A few minutes before your luggage pick-up, you will have access to all Keeper's information (name, vehicle, contact) and visualise his/her location in real-time on the App.

The Keeper will call you when he/she arrives at the luggage pick-up location so that you can meet each other easily.

Via App, you can also communicate with our support team for any need that arises.

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