Question 1

Contact Support Team

Accepted Answer

LUGGit has a support service available every day from 7:00am to 11:00pm (GMT +'1).

Immediate assistance can be provided through Whatsapp, Messenger, or Website Chat.

In alternative you can contact directly via phone, Portugal: +351 965965399 Austria: +43 66475129359

If your question is financial or bureaucratic, it should be addressed via email, to: support@luggit.app.

Question 2

Cancelation or Request Alteration

Accepted Answer

The change of conditions and cancellation of the service are subject to the status of therequest in question. Before the provision of the service starts, it is always possible to cancel or to change its conditions. After that, the proposed changes must be validated by LUGGit team.

We will always be available to suppress any exceptional needs you may have, and make sure you have your luggage where and when you need it.

To cancel or change the conditions of a request, please contact our support team, identifying the request in question and your needs.

Question 3

LUGGit Service

Accepted Answer

LUGGit provides a service that collect your luggage where and when you want, store it for as long as you need, and deliver it back at a location and time of your choice.

The service is available in the cities of Lisbon, Porto (Portugal) and Vienna (Austria).

LUGGit can be booked in advance through the Website, or requested in real time on the mobile application, which is available on Android and IOS.

The service is performed by professional drivers, Keepers, responsible for collecting, storing and delivering the luggage. During the service, customers always have at their disposal information about the location of their luggage and the contact of the Keeper responsible for it.

Any doubt you may have about the service, do not hesitate contacting our supoort team.

Question 4

Payment Methods

Accepted Answer

The payment of the service is made through a debit/credit card number, directly on the website or on the mobile app.

You will receive the respective invoice upon completion of the service at the email address you provide us.

If for any reason you can not pay for the service with a debit/credit card, please reach LUGGit team for support.

Question 5

Luggage Security and Insurance

Accepted Answer

The safety and good care of your luggage is our main concern.

To guarantee it, upon collection, the Keeper will seal each bag with a buckle that contains a unique QR code. Keeper will then scan these QR codes with the Keeper' App, ensuring that it is possible for you to track the luggage throughout the entire service and make sure it was not opened at the end. You will have, at all times, the information about where your luggage is and the contact of the Keeper responsible for it.

Each bag is always insured within 500€. There is also the possibility to activate the Premium insurance when requesting the service, which ensures each bag at 1200€. Be aware that LUGGit is not responsible for the contents of the luggage, only about its transportation and wherebouts.

In the event of a problem with your luggage, LUGGit team must be contacted promptly, in order to resolve the situation.

Question 6

Request on Mobile App

Accepted Answer

The Mobile app allows you to request a Keeper to collect your luggage right away.

You should use the app when you are ready to get rid of your luggage. After requesting the service, you will be paired with one of our Keepers who will immediately come to meet you and collect your luggage (we have a response time of around 30 minutes).

In the app you have an interactive tutorial that explains in detail how you can request the service. But in short, you must clarify: where you want your luggage to be collected (Pick up location) and delivered (Drop location); the date and time of delivery; and how many bags you have. The request confirmation is made with the payment of the service.

The app allows you to monitor the provision of the service in real time, so you can track your luggage at all times and access every Keeper information and contact.

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