Standardized Operational Procedures: Pickup to Delivery

Keeper Assignment and Communication

Approximately 30 minutes before the scheduled pickup, the primary on-site contact receives a WhatsApp notification containing the assigned LUGGit Keeper’s name, contact details, and vehicle description. Simultaneously, these details become accessible on the business platform for the individual who initiated the booking. To ensure continuous coordination, the on-site contact receives automated service status updates via WhatsApp throughout the process.

Identification and Meeting Protocol 

Successful execution requires the on-site contact to be present at the designated location and time. LUGGit Keepers are easily identifiable by a signature orange LUGGit vest. For any immediate logistical coordination, communication should be maintained through the established WhatsApp line, the chat on the Website or the live chat on the Business Platform.

Luggage Collection, Storage, and Delivery

Upon the successful collection of the items, the booking status is updated in real-time within the business platform. The delivery phase mirrors the pickup process, following the same identification and communication protocols. Luggage is transported to the specified delivery location at the scheduled time to be returned securely to the designated contact.

Logistical Adjustments 

Any modifications to a booking must be submitted through the standard platform channels and validated by the support team. This ensures that any changes to timing, location, or luggage volume are assessed for operational feasibility before being implemented.

Service Tracking

Real-Time Service Monitoring

The LUGGit Business Platform ensures that both the booking creator and the person receiving the service maintain full visibility throughout the service lifecycle.

Platform Monitoring 

Within the Services section, the current Status of every booking is updated in real-time. When a service is active, the platform provides access to the Keeper’s Information, including their name and vehicle description, allowing the user of the Business Platform to oversee the operation remotely.

On-Site Monitoring

Simultaneously, the designated on-site contact remains informed through automated WhatsApp notifications. This ensures that the person receiving the service receives immediate updates regarding the Keeper's assignment, arrival, and the successful completion of each stage without requiring platform access.

Updated on: 17/04/2026