LUGGit operates as a specialized logistics player within the luggage management sector, providing a robust infrastructure that includes a professional network of drivers (Keepers), a diverse fleet of vehicles, and secure storage facilities.

Geographic Presence

LUGGit facilitates luggage management throughout its active countries, with core operations centered in specific urban hubs. Service availability is not limited to these cities and remains accessible across the broader national territories.

• Portugal: Lisbon and Porto
• Spain: Barcelona and Madrid
• Hungary: Budapeste
• Greece: Athens and Rhodes

Booking Typologies and Professional Use Cases

The platform is structured to meet the diverse needs of professional use cases, accommodating a wide range of logistical requirements:

• Individuals: The creation of bookings on behalf of direct clients by hospitality professionals, property managers, and concierge services to streamline guest arrivals and departures
• Groups: Tailored logistics for travel groups of any size, managing the coordinated pickup and delivery of high-volume luggage; frequently employed by travel agencies, tour operators, and educational institutions
• Event Logistics: Comprehensive assistance for corporate events, conferences, and trade fairs requiring centralized luggage management; ideally suited for event planners and corporate coordinators managing logistics for large-scale summits or exhibitions

Operational Availability and Support Framework

The execution of services, including the pickup and delivery of luggage, is available at any hour without restriction. This flexibility ensures that professional requirements can be met regardless of the hour. However, it is important to note that all submitted requests initially occupy a "pre-booked" status until they undergo operational validation and final confirmation.

Communication Channels

In the event of inquiries or operational requirements, communication must be directed through the established channels. Support is accessible during the designated hours via the following methods:

• Business Platform: Integrated live chat feature for real-time assistance
• Website: Live chat accessible via website
• WhatsApp: Dedicated messaging line for direct operational updates
• Email: Formal inquiries, documentation, and other matters may be submitted to support@luggit.app

Updated on: 16/04/2026