The LUGGit Business Platform operates under a transparent financial framework tailored to meet diverse professional requirements. All pricing structures are calculated using standardized operational criteria to ensure absolute accuracy across all bookings.

Pricing Factors and the Base Price

The total cost for any booking is determined by four fundamental factors:

• The distance between the pickup and delivery locations (in KM)
• The total storage duration (in days)
• The selected bags (in range or number)
• The service plan (basic or flexible)

Upon the input of these logistical parameters, the Business Platform generates an exact quotation. This displayed Base Price serves as an initial valuation calculated on the minimum quantity of items within the selected range.

Post-Booking Reconciliation Process

To ensure absolute billing accuracy, the initial Base Price is subject to a mandatory post-booking reconciliation. This audit is essential to ensure the final invoice precisely corresponds to the actual number of bags handled, exact pickup and delivery locations and timestamps, and any real-time operational adjustments recorded on-site. By reconciling the initial estimate with verified field conditions, the platform ensures that partners are billed exclusively for the confirmed volume, duration, and logistical realities of the booking.

Available Payment Options

Two primary settlement methods are available to accommodate diverse business models and financial requirements:

• Upfront Payment requires the immediate settlement of the base price via debit or credit card at the time of the booking. Any adjustments identified during the post-booking reconciliation will be processed after the booking is finalised on the same payment method.
• Deferred Payment allows for later settlement via debit/credit card or direct bank transfer. The final amount is calculated upon the completion of the booking and settled in accordance with the pre-defined billing frequency associated with the account.

For security and efficiency, all payments must be processed digitally.

Billing Information and Documentation

All billing is processed using the financial details provided during the initial entity onboarding. Although the system automatically assigns the primary contact and organization details associated with the account, alternative invoicing information such as the Tax ID, IBAN, and registered address can be manually entered before the final submission of a booking.

Following the completion of the booking, the billing documentation is dispatched via email according to the selected settlement method. The final invoice is issued once the post-booking reconciliation is successfully finalized.

Support Channels

LUGGit’s customer support is available daily from 8:00 AM to 8:00 PM, local time, in all operational cities. In the event of inquiries or operational requirements, communication must be directed through the following established channels:

• Business Platform: Integrated live chat feature for real-time assistance
• Website: Live chat accessible via website
• WhatsApp: Dedicated messaging line for direct operational updates
• Support Email: Formal inquiries, documentation, and other matters may be submitted to support@luggit.app
• Financial Email: All specific inquiries regarding billing, invoicing, or the post-booking reconciliation process must be addressed directly to the finance department at fin@luggit.app

Updated on: 16/04/2026