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Get to know LUGGit service and how to request it
How to contact us?
LUGGit has a customer support service available every day from 8:00 am to 8:00 pm, local time. The best way to contact us is to send us a message on Whatsapp, Messenger or Website chat. Alternatively, you can call us directly at (+351965965399). Any financial or bureaucratic questions should be sent by email to:
How is luggage security guaranteed? Is there any insurance?
These buckles uniquely identify your bags and ensure their clasps are untampered. However, it is your responsibility to ensure that the bags you deliver to the Keeper have all the security conditions and that the goods are correctly packed. During the service, you have access all the time to your luggage location and the responsible Keeper's contact. **Each b
How much does the service cost? And what are the payment methods?
The value of the service takes into account three factors: the luggage pick-up and delivery locations, the storage time and the number of bags. You can directly see the service price on the App or the Website by filling out the respective request form with all the conditions you want. You will be able to see the value of the service without any payment commitment. **The App accepts payment by debit or credit card, while on the Website, there is the possibility of paying also with PayPal
How to cancel or change the service conditions?
We will always try to meet any exceptional requirements and ensure you have your luggage where and when you want it.
How does the service work?
LUGGit offers a service that collects your luggage wherever and whenever you want, stores it for as long as you need and deliver it back to a place and time of your choice. The service is provided by professional drivers (Keepers), responsible for the collection, storage and delivery of luggage. During the service, you will always have information about your luggage's location and the contact details of the Keeper responsible for it. You can request the service through the [Website](
How to request the service? And what happens next?
To request the service, simply fill in the existing form on the Website or access our App (Android, iOS). ´ **After requesting the LUGGit service, you should access our App (Android, iOS), where you can follow the full provision it. ** A few minutes before your luggage pick-up, you will have access to all Keeper's information
In which cities does LUGGit operate? And what are the operating hours?
LUGGit currently operates in 4 cities: Portugal: Lisbon, Porto. Austria: Vienna. Czech Republic: Prague. The luggage pick-up and delivery has to be in the same city. It is not possible to carry out services between different cities or countries. Our operating hours are between 8:00 am and 8:00 pm, local time.
What is the difference between a small, large and out-of-format bag?
When selecting the type and number of bags upon requesting the service, you will have access to specific information for each category: the size and weight limit. Small Bag (cabin bag): Maximum Size: 55 x 40 x 20 cm Maximum Weight: 10kg Large Bag (hold bag): Maximum Size: 85 x 55 x 35 cm Maximum Weight: 35kg Out-of-Format Bag (any volume not categorized as a small or large bag, e.g. sports equipment; musical instruments; others): Maximum Size: 200 x 100 x 60 cm Maximum We
Is it possible to store luggage for several days?
**Yes, we can store your luggage for all the time you need. ** When requesting the service, choose the day and location you want for the delivery. **We allow you to select any date for delivery up to two months after the pick-up date. ** Don't hesitate to contact our team if you need us to store your luggage for longer than two months.