Luggage Storage and Security
When the Keeper picks up your luggage, each of your bags is sealed with a buckle that contains a QR code. These buckles uniquely identify your bags and ensure their clasps are untampered. During the service, you have access all the time to your luggage status and the responsible Keeper's information (name, vehicle, contact). Each bag is always insured for up to €500 to cover any unforeseen external event, with our Standard insurance. You can also activate the Premium insurancPopularSupport Contacts
LUGGit has a customer support service available every day from 8:00 am to 8:00 pm, GMT+1. The best way to contact us is to send us a message on Whatsapp, on our Website chat or on our Mobile App Chat. Any financial or bureaucratic questions should be sent by email to: [email protected].PopularConditions Alteration Policy
It is possible to make any alterations to the conditions of your request after it is booked and even during the service provision. Any change is subject to a validation, and depending on the condition to be changed, it will lead to a variation in the value of the service. Note that an alteration fee is charged every time a change is made to the service. Additionally, *all changes that impact the original price of the service - location, bags and storage time - will have an extra costSome readersService Explanation
LUGGit offers a service that collects your luggage wherever and whenever you want, stores it for as long as you need and deliver it back to a place and time of your choice. During the service, you will always have information about your luggage's location and the contact details of the Keeper responsible for it. You can check the service conditions and price by filling out the request form in our Website or Mobile App available on Android (https://get.luggiSome readersService Request and Tracking
To request the service, simply follow the existing form on the Website or Mobile App (Android, iOS). After filling in the conditions you want (pick-up and delivery location; date and time for pick-up and delivery; and number and type of bags you have), you will be able to see the price and confirm the request with the payment. After requesting the LUGGit service, you should access our App,Some readersLUGGit Operation Cities
LUGGit currently operates in 6 cities: Austria: Vienna. Czech Republic: Prague. Portugal: Lisbon, Porto. Spain: Barcelona, Madrid The luggage pick-up and delivery has to be in the same city. It is not possible to carry out services between different cities or countries. Our operating hours are between 8:00 am and 8:00 pm, local time.Few readersLuggage Type and Size
We accept luggage of almost all shapes and sizes. The pieces can be small (cabin bags), large (hold bags) or out of format (any volume not categorized as a small or large bag, like sports equipment; musical instruments; and others). When requesting the service, you can select up to 24 volumes of luggage. Following the nomenclature: Small Bag: weight < 10kg & size < 55x40x20cm = 1 volume Large Bag: weight < 35kg & size < 85x55x35cm = 2 volumes Out-of-Format: weFew readersLong Term Storage
We can store your luggage for as long as you need, from a few hours up to two months. When requesting the service, you just need to choose the date and hour for the pick-up and delivery, and we store the luggage in the between. Your luggage will be picked up by one of our Keepers, duly sealed and identified, before being stored in one of the storage facilities in the city, to then be delivered back to you. If you need us to store your luggage for longer, don't hesitate to contact our suppFew readersCustomer and Keeper Delays
We know that in the travel sector we are sometimes subject to delays either on flights/trains/buses, but also due to city traffic. Upon requesting the service, we ask you to indicate a pick-up and delivery time, please select them in a way you feel comfortable complying with. Keep in mind that any delay in meeting with our Keeper will directly affect not only the quality of your service but also the travel of our other customers. If you become aware of your delay, whatever theFew readersCancelation Policy
The cancellation can be done directly on the Mobile App or by contacting our support team via the Website/App live chat. Note that: The cancellation of a booked request is allowed up to the day before the service, free of any charge; The cancellation on the same day has a penalty of 7.50€, and if the cancellation happens with less than 30min for the pick up time scheduled it has a penalty of 10.00€; The failure to show up for the service, without any prior notiFew readersMeeting Point with the Keeper
The Keeper will meet you at the chosen pickup location, wearing an orange LUGGit vest. Please make sure you are ready and reachable by at the chosen pick-up/delivery time. The Keeper will call you upon arrival. For large points of interest, such as airports and stations, you can check the specific meeting points list. Vienna / Prague / Lisbon / Porto (htFew readersBooking Options and Procedure
You can book our service in advance, or request at the time you want your luggage to be picked up. If you book the service in advance, we will comply with the date and time selected for the pick-up and delivery of your luggage, where we will plan to have a Keeper ready for the pick-up at the location and time you selected. If you just request the service at the pick up time, it may take us about 30 minutes to get to you, depending on our availability at the moment. To have a more comfortaFew readersWebsite Problems
If, for some reason, you are experiencing any issue on our Website, we would ask you to refresh the Web page, or try to open it on another browser or using incognito mode. If the issues persist after these tries, please use our Mobile App instead ('LUGGit') - there you will also be able to check everything about the service and book it in advance. Don't hesitate to contact our support team via the Website/App live chat at any time.Few readersMobile App Problems
If, for some reason, you are experiencing any issue on our Mobile App, we would ask you to close and open the App again, making sure your internet connection and GPS system are turned ON. If the issues persist after these tries, please use our Website instead - there you will also be able to check everything about the service and book it in advance. Don't hesitate to contact our support team via the Website/App live chat at any time.Few readersPrice and Payment Methods
The value of the service takes into account three factors: the luggage pick-up and delivery locations, the storage time and the type and number of bags. You can directly see the service price on the App or the Website by filling out the respective request form with all the conditions you want. You will be able to see the value of the service without any payment commitment. The App accepts payment by debit or credit card, Apple Pay and Google Pay, while on the Website, there is the possiPopular