• Storage Security & Transportation Policy

  Storage Security At the time of pickup, the Keeper will seal each bag with a unique QR code tag. These numbered tags identify the bags and ensure the zippers remain closed. During the service, the identification numbers used on the luggage and the full details of the responsible Keeper (name, vehicle, contact) are available in the App (Android, iOS). Additionally, thSome readers

• Cancellation Policy

  To ensure a quality service, considering the limited resources in each city, the booking of a service by the customer results in a reservation of LUGGit's resources for a determined period, including both Keepers and vehicles, guaranteeing their availability. This policy describes how cancellations are handled to ensure fairness for both the customers and the Keepers. LUGGit understands that unforeseen events and changes to travel plans may occur, so the customers can cancel a reservation atFew readers

• Alteration Policy

  Service conditions can be changed at any time and may include: Pickup location Pickup location Delivery location Delivery date and time Number and type of bags All requested changes are subject to validation by the LUGGit support team, depending on current operational availability. Any change made after the service has been booked will incur a base fee of €5.00. There may be additional costs depending on the specific conditions being changed. The charges will be automaFew readers

• Delay Policy

  Ideally, all services should be performed at the exact times stipulated in advance by the customers. However, it is understandable that delays, often inevitable, can happen on both sides. These situations are covered by the Delay Policy described below. Customer Delays When booking a service, the customer must select a specific time for the pickup and delivery of the luggage. It's the customers responsibility to be available and reachable to meet the LUGGit Keeper within aFew readers

• Incidents & Insurance Policy

  LUGGit follows strict operational and security procedures designed to minimise incidents to the greatest extent possible. Although rare, situations such as a bag loss or partial damage can occasionally happen. The customer is solely responsible for ensuring that all items are properly packaged, secured, and suitable for transport and storage. LUGGit’s responsibility applies exclusively to the luggage itself – its condition and its whereabouts – while the inside contents remain entirelFew readers