• Storage Security & Transportation Policy

  Storage Security At the time of pickup, the Keeper will seal each bag with a unique QR code tag. These numbered tags identify the bags and ensure the zippers remain closed. During the service, the identification numbers used on the luggage and the full details of the responsible Keeper (name, vehicle, contact) are available in the App (Android, iOS). Additionally, thSome readers

• Cancellation Policy

  To ensure a quality service, considering the limited resources in each city, the booking of a service by the customer results in a reservation of LUGGit's resources for a determined period, including both Keepers and vehicles, guaranteeing their availability. This policy describes how cancellations are handled to ensure fairness for both the customers and the Keepers. LUGGit understands that unforeseen events and changes to travel plans may occur, so the customers can cancel a reservation atFew readers

• Alteration Policy

  Booking conditions may be updated at any time, subject to validation by the LUGGit support team based on current operational availability. These changes may include: Pickup location Delivery location Pickup date and time Delivery date and time Number and type of bags Service Plan Alteration Fees An alteration fee may apply depending on the selected Service Plan and the timing of the booking: Basic Plan: Any change requested within 24 hours of the schedFew readers

• Delay Policy

  Ideally, all services should be performed at the exact times stipulated in advance by the customers. However, it is understandable that delays can occur on both sides. These situations are covered by the policy described below. Customer Delays When booking a service, the customer selects a specific time for the pickup and delivery of the luggage. It is the customer's responsibility to be available and reachable to meet the LUGGit Keeper at the scheduled time. A "Customer Delay" occFew readers

• Incidents & Insurance Policy

  LUGGit follows strict operational and security procedures designed to minimise incidents to the greatest extent possible. Although rare, situations such as a bag loss or partial damage can occasionally happen. The customer is solely responsible for ensuring that all items are properly packaged, secured, and suitable for transport and storage. LUGGit’s responsibility applies exclusively to the luggage itself – its condition and its whereabouts – while the inside contents remain entirelFew readers