• Support Contacts and Operating Hours

  LUGGit has a customer support service available every day from 8:00 AM to 8:00 PM, local time for each operational city. For service-related or general inquiries, you can get help through WhatsApp, the chat on the website or app (Android, iOS), or by emailing sPopular

• Delay Policy

  It's ideal for all services to be performed at the exact times you've arranged. However, we understand that inevitable delays can happen on both sides. These situations are covered by the delay policy described below. Customer Delays When you book a service, you choose a specific time for pickup and delivery. It's your responsibility to be available and reachable to meet your LUGGit Keeper within a 20-minute grace period after the scheduled time. If you know you won't be able to meet theFew readers

• Cancellation Policy

  To ensure a quality service, LUGGit reserves resources in each city, including Keepers and vehicles, for a set period of time once a customer books a service. This policy outlines how cancellations are handled to ensure fairness for both customers and Keepers. LUGGit understands that unexpected travel plan changes can occur, so you can cancel a reservation at any time before the service begins. Cancellation Options: You can cancel your booking through the following methods: App ( AndroFew readers

• Alteration Policy

  Service conditions can be changed at any time and may include: Pickup location Pickup location Delivery location Delivery date and time Number and type of bags All requested changes are subject to validation by the LUGGit support team, depending on current operational availability. Any change made after the service has been booked will incur a base fee of €5.00. There may be additional costs depending on the specific conditions being changed. The charges willFew readers