• Support Contacts and Schedule

  LUGGit offers customer support seven days a week, from 8:00 am to 8:00 pm in each city where we operate. For questions related to our services or general inquiries, please send us a message on Whatsapp , on our Website chat or on our Mobile App ( Android, iOS). For financial or administrative inquiries, contact us by email at [email protected]Some readers

• Cancelation, Alteration & Delays Policy

  Cancelation Policy Cancellation of the service is allowed until the pick-up time scheduled. The cancellation is free until the 24 hours before. On the same day has a penalty of 7.50€. With less than 1 hour for the pickup time scheduled, a penalty of 10.00€. The failure to show up for the service, without any prior notice, will lead to the total loss of its value. As an alternative to the cancellation of the service, you can update the service conditions with us. ASome readers

• Service Explanation & Booking Options

  Service Explanation LUGGit offers a service that collects your luggage wherever and whenever you want, stores it for as long as you need and deliver it back to a place and time of your choice, inside the same city. The service is provided by Keepers (drivers), who will meet you under the specified conditions. You will receive the Keeper's information: name, vehicle contact and meeting point directions before the service provision. Throughout the entire serviSome readers

• Service Request and Tracking

  You can request the service on the Website or Mobile App ( Android, iOS). To do it, just fill in the conditions you want in the Booking form: Pick-up and delivery location. Date and time for pick-up and delivery. Number and type of bags you have. After filling in this information, the price will be revealed. You have to confirm the request with the payment. After bookingFew readers

• Luggage Classification

  We accept luggage of nearly all shapes and sizes, categorized into 3 types: Small- small backpacks or cabin bags Large- checked luggage or hold bags Out-of-format- items that don't fit the small or large categories, such as sports equipment or musical instruments When requesting the service, you need to specify the number and type of luggage you have. We accept up to 24 volumes of luggage in total. Luggage Categories: Small bag: Max weight of 10 kg andFew readers

• LUGGit Cities & Schedule

  Cities LUGGit currently operates in 9 cities: Portugal: Lisbon, Porto Spain: Barcelona, Madrid, Malaga Czech Republic: Prague Italy: Florence Greece: Athens Hungary: Budapest The luggage pick-up and delivery must be in the same city. We don't provide services or ship luggage between different cities or countries. Schedule We operate from 8:00 am to 8:00 pm in each city, every day of the week. Our support team is avaiFew readers

• Luggage Storage, Insurance and Transportation Policy

  Storage At pickup, the Keeper will secure each of your bags with a buckle featuring an unique QR code. These numbered buckles will identify your bags and ensure the zippers remain tamper-proof. Throughout the service, you'll have access to your luggage identification numbers and full details of the Keeper handling your bags (name, vehicle, and contact information). Your luggage's security is our priority. It will be stored in a warehouse equipped with all necessaryFew readers

• Meeting Points & Meeting the Keeper

  The Keeper will meet you at the chosen pickup location, wearing an orange LUGGit vest. Please make sure you are ready and reachable by at the chosen pick-up/delivery time. The Keeper will call you upon arrival from our encrypted line. For large points of interest, such as airports and stations, you can check the specific meeting points list. Lisbon Porto Barcelona ( https://luggit.app/meeFew readers

• Account Deletion

  To delete your account, please email us directly at [email protected]. For more information regarding data deletion please refer to our Privacy Policy.Few readers

• Tech Problems - Mobile & Website

  Website If you're experiencing issues on our Website, please try refreshing the page, or open it in another browser or incognito mode. If the problem continues, you can access all our services, including booking in advance, by the LUGGit Mobile App ( Android, iOS) Mobile App If you're having trouble with our Mobile App ( Android, iOFew readers

• Price and Payment Methods

  The value takes into account 3 factors: pick-up and delivery location, storage time and number/size of bags. You can check the price directly on our Website or Mobile App ( Android, iOS), before any payment, by filling the booking form with the conditions you want: Pick-up and delivery location Date and time for pick-up and delivery Number and type of bags you have The pSome readers