Storage Security and Transportation Policy

Storage Security

At the time of pickup, the Keeper will seal each bag with a unique QR code buckle. These numbered buckles identify the bags and ensure the zippers remain closed.

During the service, the identification numbers used on the luggage and the full details of the responsible Keeper (name, vehicle, contact) are available in the App (Android, iOS).

Additionally, there is a chat feature available to clarify any doubts with the LUGGit support team at any time.

The safety of your luggage is our top priority. Between pickup and delivery, your bags will be stored in a warehouse equipped with all necessary security measures, accessible only to authorized LUGGit Keepers.

Storage duration is completely flexible—from a few hours up to 6 months.

If the service doesn't meet these specifications, it will not be possible to book it through the app. In this case, you can check availability and get a quote by emailing support@luggit.app with the following details:

• Pickup location
• Pickup date and time
• Delivery location
• Delivery date and time
• Number and type of bags
• Personal details (name; email; phone number)

Transport Policy

LUGGit is not responsible for the contents inside the luggage, which must be properly packaged for transport and storage.

LUGGit does not accept or transport dangerous goods or items that are not accurately described in the service information. These items must always comply with the maximum dimensions and weight limits established; please consult the Luggage Classification article.

LUGGit does not accept or transport prohibited items, as specified in the instructions of the International Civil Aviation Organization, International Air Transport Association, European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR), International Maritime Dangerous Goods (IMDG) Code, IACO Annex 17, or any other national or international instrument related to the transport of prohibited or dangerous goods.

LUGGit does not accept or transport valuable, perishable, or hazardous items such as jewelry, precious stones and metals, banking or other financial documents, any type of document whose value cannot be determined, works of art, porcelain, collectibles, cash, lottery tickets, fragile items, radioactive materials, explosives, all types of weapons, all types of drugs and illicit substances, hazardous materials, food, medicine, or living beings. This also includes any other product or item that may prevent or compromise the full and complete execution of the service.

Updated on: 10/09/2025