Luggage Storage, Insurance and Transportation Policy

Storage

At pickup, the Keeper will secure each of your bags with a buckle featuring an unique QR code. These numbered buckles will identify your bags and ensure the zippers remain tamper-proof.

Throughout the service, you'll have access to your luggage identification numbers and full details of the Keeper handling your bags (name, vehicle, and contact information).

Your luggage's security is our priority. It will be stored in a warehouse equipped with all necessary safety measures, accessible only to authorized LUGGit Keepers.

As for storage duration, we offer flexible options—from a few hours up to two months.

For extended storage, please contact our support team via the live chat on our Website or Mobile App ( Android, iOS), and we'll arrange a tailored solution to meet your needs.

Insurance

We offer an insurance to cover for any unforeseen external event that happens with the bag itself (as, disappearance or unusual damage), up to 500€.

You can upgrate to a Premium Insurance upon requesting the service, ensuring each bag up to 1200€.

The insurance not take into account the goods you have inside the bag, so you are the responsible to guarantee that the bags you deliver to the Keeper have all the security conditions and that the goods are correctly packed inside.

Transportation Policy

LUGGit does not accept and do not carry dangerous products, as specified in the instructions of International Civil Aviation Organization, International Air Transport Association, Regulation of the European Agreement for the Carriage of Dangerous Goods by Road, Internal Maritime Transport Code for Dangerous Goods, or any other instrument, national or international, related to the transport of dangerous goods.

LUGGit does not accept and does not carry prohibited items described in INSTRUCTION IACO 17 or any other instrument, national or international, relating to aeronautical safety. LUGGit does not accept and does not generally carry prohibited items.

LUGGit does not accept and does not generally carry valuable goods such as jewellery, precious stones and metals; bank documents or other bearers; any type of document, which the value is not determinable; works of art; porcelain; collection items; cash items; lottery tickets or other; fragile and unfit objects to be transported under the packaging conditions in which they are delivered; radioactive material, explosives and all types of weapons; all kinds of drugs and illegal substances; hazardous materials; perishable items; living things; any other product or good that may or make the total and complete execution of the service impossible.


The General and Particular Terms and Conditions can be seen on this link.

Updated on: 17/12/2024