Airport Services

The provision of services at Airports is subject to certain external factors that are beyond LUGGit's control, so we suggest the following recommendations:

Meeting Points

When booking the service, always select the correct Airport Terminal by checking the information on your airline's boarding pass.

Each Terminal has a specific meeting point with the LUGGit Keeper. You can find these meeting points in the Finding Your Keeper and Meeting Points article, and they will also be shared with you via email and WhatsApp during the service.

Airport Arrivals

You should always provide your flight number when booking the service to help the Support Team anticipate potential delays.

Guidelines for scheduling your luggage pickup time:

• Schengen Area citizens without checked luggage: Schedule the pickup for at least 30 minutes after your flight's scheduled arrival time.
• Schengen Area citizens without checked luggage: Schedule the pickup for at least 45 minutes after your flight's scheduled arrival time.
• Citizens from outside the Schengen Area: Schedule the pickup for at least 75 minutes after your flight's scheduled arrival time.

Airport Departures

Guidelines for scheduling luggage delivery times:

• Without physical check-in: Schedule delivery at least 90 minutes before your boarding time.
• With physical check-in: Schedule delivery at least 120 minutes before your boarding time.

Airport Delay Policy

Delays in flights or internal Airport processes are common, and good communication is vital to avoid inconveniences.

In the event of a schedule change before flight departure, this information must be communicated to LUGGit's Support Team in order to ensure timely readjustment of the service time. The same applies in situations where internal Airport processes are exceeding the above-mentioned times.

In the event of a flight delay or internal airport delays, no late fee will be charged, though it may result in the service being rescheduled.

In the event of a delay that has not been communicated in advance and cannot be determined from the flight number provided at the time of booking, LUGGit reserves the right to leave the location after a 30-minute waiting period and will retain the service value.

Updated on: 30/09/2025