Meeting the Keeper & Meeting Points
Meeting Your Keeper
Before your service begins, all of the Keeper's information (name, vehicle, contact) will be shared with you via WhatsApp and will also be available in the LUGGit app (Android, iOS).
The service will take place at the specified location and time, so please be sure to follow these conditions. We recommend waiting for your Keeper outside the location; this allows them to make a brief stop on the street and keep an eye on their vehicle.
You can track your Keeper's location on the mobile app (Android, iOS). This will show you their estimated arrival time and the exact stopping point in restricted access areas.
Your Keeper will be easy to spot, as they will be wearing a LUGGit orange vest.
Phone calls with your Keeper are made through an encrypted, cost-free line to ensure the privacy of your personal data.
Meeting Points
In busy areas like airports and bus or train stations, we have specific meeting points for the Keeper in each city. You can find the meeting points for each city below:
Updated on: 10/09/2025
Thank you!