Q: Price and Payment Methods

The price of the service is based on 3 factors: pickup and delivery location, storage time, and the number/size of bags. You can check the exact price directly&#32;on our <a href="https://luggit.app/">website</a> or app (<a href="https://play.google.com/store/apps/details?id=com.luggit.app">Android</a>, <a href="https://apps.apple.com/us/app/luggit/id1458490447">iOS</a>) by filling out the <a href="https://luggit.app/book">booking form</a> with your&#32;desired details: <ul> <li>Pickup location</li> <li>Pickup date and time</li> <li>Delivery location</li> <li>Delivery date and time</li> <li>Number and type of bags</li> </ul> Payment must always be made digitally on the platform. Cash payments are not accepted. On both platforms, you can pay with any debit or credit card, PayPal, or Apple Pay. Google Pay is also available, but only on the app. Your invoice will be sent to you via email after the service is completed.

Q: Service Request

You can book the service through our <a href="https://luggit.app/">website </a>or app (<a href="https://play.google.com/store/apps/details?id=com.luggit.app">Android</a>, <a href="https://apps.apple.com/us/app/luggit/id1458490447">iOS</a>). To place a request, simply fill out the <a href="https://luggit.app/book">booking form</a> with your desired conditions: <ul> <li>Pickup location</li> <li>Pickup date and time</li> <li>Delivery location</li> <li>Delivery date and time</li> <li>Number and type of bags</li> </ul> After you enter this information, the service price will be shown and you can confirm it by making the payment. Once your LUGGit service booking is validated, you'll receive a confirmation email and a&#32;<a href="https://api.whatsapp.com/send/?phone=351965965399&text&type=phone_number&app_absent=0">WhatsApp</a>&#32;message with all the details. If you don't receive a confirmation within one hour of placing your request, please contact our support team via the live chat on the <a href="https://luggit.app/">website</a> or App (<a href="https://play.google.com/store/apps/details?id=com.luggit.app">Android</a>, <a href="https://apps.apple.com/us/app/luggit/id1458490447">iOS</a>), or through <a href="https://api.whatsapp.com/send/?phone=351965965399&text&type=phone_number&app_absent=0">WhatsApp</a>.

Q: Operational Cities and Hours of Operation

<h3 id="operationalcities">Operational Cities</h3> LUGGit currently operates in 5 cities: <ul> <li>Portugal: Lisbon, Porto</li> <li>Spain: Barcelona, Madrid</li> <li>Hungary: Budapest</li> </ul> <h3 id="hoursofoperation">Hours of Operation</h3> We operate from 8:00 AM to 8:00 PM in each city, every day of the week. Our <a href="https://api.whatsapp.com/send/?phone=351965965399&text&type=phone_number&app_absent=0">customer support</a> is also available during these hours.

Question 1

Support Contacts and Operating Hours

Accepted Answer

Operating Hours

LUGGit has a customer support service available every day from 8:00 AM to 8:00 PM, local time for each operational city.

Support Contacts

If you have a service-related or general question, you can get help through WhatsApp, the chat on the website or app (Android, iOS), or by emailing support@luggit.app.

If it is a financial or administrative issue, it should be adressed to fin@luggit.app.

To discuss a commercial partnership, please use the email partners@luggit.app and refer to the following pages on the website:

If you're interested in providing service as a collaborator, we recommend reading the information on our website or contacting support@luggit.app.

If you are contacting us for academic or professional reasons, please visit the careers page or email jobs@luggit.app.

To delete your account, please send an email directly t

Question 2

Price and Payment Methods

Accepted Answer

The price of the service is based on 3 factors: pickup and delivery location, storage time, and the number/size of bags.

You can check the exact price directly on our website or app (Android, iOS) by filling out the booking form with your desired details:

Pickup location
Pickup date and time
Delivery location
Delivery date and time
Number and type of bags

Payment must always be made digitally on the platform. Cash payments are not accepted.

On both platforms, you can pay with any debit or credit card, PayPal, or Apple Pay. Google Pay is also available, but only on the app.

Your invoice will be sent to you via email after the service is completed.

Question 3

Service Explanation and Booking Options

Accepted Answer

Service Explanation

LUGGit provides a service that collects your luggage wherever and whenever you want, stores it for as long as you need, and delivers it back to a location and time of your choice.

The service is carried out by our Keepers (drivers), who will always meet you at the scheduled times and locations. Details about your Keeper, including their name, vehicle, contact information, and meeting point instructions are shared via the app and WhatsApp before the service begins.

During the service, you can track the progress in real time through the app. There's also a chat available to clear up any doubts with the LUGGit support team.

You can check the service conditions and pricing by filling out the booking form on our website or app (Android, iOS).

Booking Options

You can book the service in advance or request it immediately before your bags need to be picked up.

Schedule in advance When you book in advance, we guarantee your luggage will be collected and delivered on the date and time you choose. A Keeper will be available at your specified location at the scheduled time.
Request an immediate pickup For immediate pickups, the average waiting time is around 30 minutes, depending on availability at the time.

For a more convenient experience and greater

Question 4

Luggage Classification

Accepted Answer

LUGGit accepts almost all shapes and sizes of luggage, which are divided into 3 categories:

Small luggage: small backpacks or carry-on bags.
Large luggage: checked luggage.
Non-standard luggage: items that do not fit into the small or large categories, such as sports equipment, musical instruments, or others.

When booking the service, you'll need to specify the quantity and type of luggage you have. One service can include up to 24 total volumes of luggage.

Small luggage: Maximum weight of 10 kg and dimensions of 55 x 40 x 20 cm = counts as 1 volume.
Large luggage: Maximum weight of 35 kg and dimensions of 85 x 55 x 35 cm = counts as 2 volumes.

* Non-standard items: Maximum weight of 35 kg and dimensions of 200 x 100 x 60 cm = counts as 4 volumes.

If the service doesn't meet these specifications, you won't be able to book the service independently. To check availability and get a quote, you can email support@luggit.app with the following information:

Pickup location
Pickup date and time
Delivery location
Delivery date and time
Number and type of bags
Personal details (name; email; phone number)

Question 5

Service Request

Accepted Answer

You can book the service through our website or app (Android, iOS).

To place a request, simply fill out the booking form with your desired conditions:

Pickup location
Pickup date and time
Delivery location
Delivery date and time
Number and type of bags

After you enter this information, the service price will be shown and you can confirm it by making the payment.

Once your LUGGit service booking is validated, you'll receive a confirmation email and a WhatsApp message with all the details. If you don't receive a confirmation within one hour of placing your request, please contact our support team via the live chat on the website or App (Android, iOS), or through WhatsApp.

Question 6

Operational Cities and Hours of Operation

Accepted Answer

Operational Cities

LUGGit currently operates in 5 cities:

Portugal: Lisbon, Porto
Spain: Barcelona, Madrid
Hungary: Budapest

Hours of Operation

We operate from 8:00 AM to 8:00 PM in each city, every day of the week. Our customer support is also available during these hours.

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