Question 1

Support Contacts and Operating Hours

Accepted Answer

Operating Hours

LUGGit’s customer support is available daily from 8:00 AM to 8:00 PM, local time, in all cities where we operate.

Support Contacts

For service-related or general question, you can get help through our WhatsApp line, the chat on the Website or App (Android, iOS), or by emailing support@luggit.app.

Financial or administrative questions should be adressed to fin@luggit.app.

To discuss a commercial partnership, please use the email partners@luggit.app and refer to the following pages on the website:

If you're interested in providing service as a collaborator, we recommend reading the information on our Website or contacting support@luggit.app.

For academic or professional inquiries, we recomend visiting the careers page or emailing jobs@luggit.app.

To delete your account, please send an email directly to support@luggit.app. For more information o

Question 2

Price and Payment Methods

Accepted Answer

The price of the service is based on 3 factors: pickup and delivery location, storage time, and the number/size of bags.

You can check the exact price directly on our Website or App (Android, iOS) by filling out the booking form with your desired details:

Pickup location
Pickup date and time
Delivery location
Delivery date and time
Number and type of bags

Payment must always be made digitally on the platform. Cash payments are not accepted.

On both platforms, you can pay with any debit or credit card, PayPal, or Apple Pay. Google Pay is also available, but only on the app.

Your invoice will be sent to you via email after the service is completed.

Question 3

Service Explanation

Accepted Answer

LUGGit collects your luggage wherever and whenever you want, stores it securely, and delivers it back to a location and time of your choice. The service is carried out by our Keepers (drivers), who will always meet you at the scheduled times and locations.

Before your Service Begins

Q: Price and Payment Methods

The price of the service is based on 3 factors: pickup and delivery location, storage time, and the number/size of bags. You can check the exact price directly&#160;on our <a href="https://luggit.app/">Website </a>or App (<a href="https://play.google.com/store/apps/details?id=com.luggit.app">Android</a>, <a href="https://apps.apple.com/us/app/luggit/id1458490447">iOS</a>) by filling out the <a href="https://luggit.app/book">booking form</a> with your&#160;desired details: <ul> <li>Pickup location</li> <li>Pickup date and time</li> <li>Delivery location</li> <li>Delivery date and time</li> <li>Number and type of bags</li> </ul> Payment must always be made digitally on the platform. Cash payments are not accepted. On both platforms, you can pay with any debit or credit card, PayPal, or Apple Pay. Google Pay is also available, but only on the app. Your invoice will be sent to you via email after the service is completed.

Q: Operational Cities & Hours of Operation

<h1 id="operationalcities">Operational Cities</h1> LUGGit currently operates in 5 cities: <ul> <li>Portugal: Lisbon, Porto</li> <li>Spain: Barcelona, Madrid</li> </ul> <h2 id="hungarybudapest">* Hungary: Budapest</h2> <h1 id="hoursofoperation">Hours of Operation</h1> We operate daily from 8:00 AM to 8:00 PM in each city. If you need assistance, our support team is ready to help during these hours through our App (<a href="https://play.google.com/store/apps/details?id=com.luggit.app">Android</a>,<a href="https://apps.apple.com/us/app/luggit/id1458490447"> iOS</a>), <a href="https://luggit.app/">Website</a> chat, <a href="https://api.whatsapp.com/send/?phone=351965965399&text&type=phone_number&app_absent=0"> WhatsApp</a> line, or at support@luggit.app.

Before your service begins, typically 30 minutes before the scheduled time, you will receive your Keeper’s details (name, vehicle, and contact) and meeting point instructions via WhatsApp and the App (Android, iOS). You can track the Keeper's location in real-time, which shows you their estimated arrival time and the exact meeting point.

At Pickup

At the time of pickup, you’ll recognize your Keeper by their orange LUGGit vest. They will call you via an encrypted line to coordinate the hand-off.

We recommend waiting outside the specified location, so the Keeper can stop briefly on the street while keeping the van supervised.

To ensure security, the Keeper will seal each bag with a unique QR code tag that identifies your luggage and ensures zippers remain closed throughout the service.

Storage and Delivery

During storage, your bags are kept in a secure warehouse accessible only to authorized personnel. **You can check your lu

Question 4

Luggage Classification

Accepted Answer

LUGGit accepts almost all shapes and sizes of luggage, which are divided into 3 categories:

Small luggage: small backpacks or carry-on bags.
Large luggage: checked luggage.
Non-standard luggage: items that do not fit into the small or large categories, such as sports equipment, musical instruments, or others.

When booking the service, you'll need to specify the quantity and type of luggage you have. One service can include up to 24 total volumes of luggage.

Small luggage: Maximum weight of 10 kg and dimensions of 55 x 40 x 20 cm = counts as 1 volume.
Large luggage: Maximum weight of 35 kg and dimensions of 85 x 55 x 35 cm = counts as 2 volumes.

* Non-standard items: Maximum weight of 35 kg and dimensions of 200 x 100 x 60 cm = counts as 4 volumes.

If the service doesn't meet these specifications, you won't be able to book the service independently. To check availability and get a quote, you should email support@luggit.app with the following information:

Pickup location
Pickup date and time
Delivery location
Delivery date and time
Number and type of bags
Personal details (name; email; phone number)

Question 5

How to Book and Booking Options

Accepted Answer

How to Place a Booking

The service can be booked through the Website or the App (Android, iOS). To place a request, the customer must fill out the booking form with the following details:

Pickup location
Pickup date and time
Delivery location
Delivery date and time
Number and type of bags

After entering this information, the service price will be displayed. The booking is confirmed once the payment is successfully processed.

Booking Confirmation

Once the booking is validated, the customer will receive:

A confirmation email.
A WhatsApp message containing all service details.

If a confirmation is not received within one hour of placing the request, please contact the LUGGit support team via the live chat on the Website/App(Android, iOS) or through WhatsApp for assistance.

Booking Options

LUGGit offers the flexibility to book services in advance or request an immediate pickup, depending on the customer's needs and current availability.

Schedule in advance: When you book in advance, we

Question 6

Operational Cities & Hours of Operation

Accepted Answer

Operational Cities

LUGGit currently operates in 5 cities:

Portugal: Lisbon, Porto
Spain: Barcelona, Madrid

* Hungary: Budapest

Hours of Operation

We operate daily from 8:00 AM to 8:00 PM in each city.

If you need assistance, our support team is ready to help during these hours through our App (Android, iOS), Website chat, WhatsApp line, or at support@luggit.app.

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