> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.luggit.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Tracking Luggage

# Before the Service

Around **30 minutes before** the scheduled pickup or delivery, all of the **Keeper’s information** (name, vehicle, contact, and meeting point) is shared with the customer via [WhatsApp](https://api.whatsapp.com/send/?phone=351965965399&text&type=phone_number&app_absent=0). This information will also be available in the LUGGit App ([Android](https://play.google.com/store/apps/details?id=com.luggit.app), [iOS](https://apps.apple.com/us/app/luggit/id1458490447)).

**The customer can track the Keeper’s location in the App ([Android](https://play.google.com/store/apps/details?id=com.luggit.app), [iOS](https://apps.apple.com/us/app/luggit/id1458490447))**, which **provides an estimated arrival time** and indicates the **exact meeting point in areas with restricted access**.
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# At Pickup

The Keeper is easily recognizable by the **LUGGit orange vest**. Upon arrival, the Keeper **will contact the customer** via an encrypted, cost-free line to ensure the privacy of personal data.

It is **highly recommended to wait outside** **the specified location**; this allows the Keeper to make a **brief curbside stop** while maintaining **constant supervision of the vehicle**. At the time of pickup, the Keeper will **seal each bag** **with a unique QR code tag**. These numbered tags identify the luggage throughout the service and ensure the zippers remain closed.
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# During Storage & Delivery

The **customer** can verify the **luggage tag IDs** at any time through the App ([Android](https://play.google.com/store/apps/details?id=com.luggit.app), [iOS](https://apps.apple.com/us/app/luggit/id1458490447)). When the delivery process begins, **the Keeper’s location can once again be tracked in real-time.**

The **customer should verify the integrity of the bags before the service is officially completed.**