> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.luggit.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Service Explanation

# Service Overview

LUGGit **collects luggage** at the customer's preferred time and location, **provides secure storage**, and **delivers it back** according to the selected schedule. The service is carried out by **Keepers**, who meet the **customer** at the designated times and locations.
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# Before your Service Begins

Approximately **30 minutes before** the scheduled time, the **customer** receives the **Keeper’s details** (name, vehicle, and contact) and meeting point instructions via [__WhatsApp__](https://api.whatsapp.com/send/?phone=351965965399&text&type=phone_number&app_absent=0) and the LUGGit App ([__Android__](https://play.google.com/store/apps/details?id=com.luggit.app), [__iOS__](https://apps.apple.com/us/app/luggit/id1458490447)). **Real-time tracking is available** in the app, showing the **estimated arrival time** and the **exact meeting point**.
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# At Pickup

The Keeper is easily identifiable by a **LUGGit orange vest**. Upon arrival, the Keeper **will contact the customer** via an encrypted line to coordinate the hand-off.

It is **highly recommended to wait outside** the specified location; this allows the Keeper to make a **brief curbside stop** while maintaining **constant supervision of the vehicle**. To ensure security, each bag is **sealed with a unique QR code tag** that identifies the luggage and ensures zippers remain closed throughout the service.
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# Storage and Delivery

During storage, bags are kept in a **secure warehouse** accessible only to authorized personnel. The **customer** can verify the **luggage tag IDs** at any time through the app.

As the delivery window begins, **real-time tracking becomes available again in the app**. The **customer** should **verify the integrity of the bags** before the Keeper marks the service as completed.
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# How to Book

To book the service, the **customer** should complete the[ booking form](https://luggit.app/book?locale=en) on the **LUGGit** [__Website__ ](https://luggit.app/)or App ([__Android__](https://play.google.com/store/apps/details?id=com.luggit.app), [__iOS__](https://apps.apple.com/us/app/luggit/id1458490447)) to check real-time pricing and availability. 
For further questions regarding the process or specific options, please consult the [How to Book and Booking Options](https://help.luggit.app/en/article/service-request-d2dj9a/)** article.**