> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.luggit.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Meeting the Keeper & Meeting Points  

# Meeting the Keeper

Before the service begins, **all** **of the Keeper's information** (name, contact information and vehicle description) **is shared with the customer via** [WhatsApp](https://api.whatsapp.com/send/?phone=351965965399&text&type=phone_number&app_absent=0). This information is also **acessible in the LUGGit app** ([Android](https://play.google.com/store/apps/details?id=com.luggit.app), [iOS](https://apps.apple.com/us/app/luggit/id1458490447)).

The service takes place at the\*\* specific location and time selected\*\* during the booking process, or at any updated time and location if an alteration was subsequently requested and confirmed. To ensure a smooth service provision, it is **highly recommended that the customer waits outside the specified location**. This allows the Keeper to make a\*\* brief curbside stop\*\* while maintaining constant supervision of the vehicle.

The customer **can track the Keeper's location in real-time via the mobile app**, which provides an **estimated arrival time and indicates the exact meeting point**, particularly in areas with restricted access. T**he Keeper is easily identifiable by the LUGGit orange vest.** Additionally, phone calls between the customer and the Keeper are conducted through an encrypted, cost-free line to ensure the total privacy of personal data.
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# Meeting Points

In high-traffic areas such as **airports and bus or train stations**, LUGGit uses **designated meeting points** to make the handover process as efficient as possible. Specific meeting point details for each city can be found below:

* [Lisbon](https://luggit.app/meeting-points/lisbon)
* [Porto](https://luggit.app/meeting-points/porto)
* [Barcelona](https://luggit.app/meeting-points/barcelona)
* [Madrid](https://luggit.app/meeting-points/madrid)
* [Athens](https://luggit.app/meeting-points/athens)
* [Rhodes](https://luggit.app/meeting-points/rhodes)
* [Mykonos](https://luggit.app/meeting-points/mykonos)
* [Chania](https://luggit.app/meeting-points/chania)
* [Heraklion](https://luggit.app/meeting-points/heraklion)