> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.luggit.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Luggage Classification

LUGGit accepts almost all shapes and sizes of luggage, which are divided into **3 categories**:

* **Small luggage:** small backpacks or carry-on bags
* **Large luggage:** checked luggage
* **Out-of-format luggage:** items that do not fit into the small or large categories, such as sports equipment, musical instruments, or others

When booking the service, the customer must specify the quantity and type of luggage. A single booking **can include up to 24 total volumes of luggage,** calculated as follows:

| Category | Max Weight | Max Dimensions | Volume Count |
| ---- |
| **Small luggage** | 10 kg | 55 x 40 x 20 cm | 1 volume |
| **Large luggage** | 35 kg | 85 x 55 x 35 cm | 2 volumes |
| **Out-of-format luggage** | 35 kg | (Lenght + Width + Height) < 300cm | 4 volumes |

**In cases where these specifications are not met, independent booking is not possible.** The customer should contact **support@luggit.app** to check availability and request a quote by providing the following details:

* Pick-up location, date and time
* Delivery location, date and time
* Number and size of bags
* Service plan
* Personal details (name, email, phone number)