Articles on: Customers

How is luggage security guaranteed? Is there any insurance?

When the Keeper picks up your luggage, he/she seals each of your bags with a buckle that contains a QR code.
These buckles uniquely identify your bags and ensure their clasps are untampered.

However, it is your responsibility to ensure that the bags you deliver to the Keeper have all the security conditions and that the goods are correctly packed.

During the service, you have access all the time to your luggage location and the responsible Keeper's contact.

Each bag is insured for up to €500 to cover any unforeseen external event.
You can also activate the Premium insurance when requesting the service, ensuring each bag is up to €1200.

Updated on: 28/04/2022