> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.luggit.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Alteration Policy

**Booking conditions may be updated at any time**, **subject to validation** by the LUGGit support team based on current operational availability. These changes may include:

* Pickup location
* Delivery location
* Pickup date and time
* Delivery date and time
* Number and type of bags
* Service Plan
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### Alteration Fees

An alteration fee may apply depending on the selected **Service Plan** and the timing of the booking:
* **Basic Plan:** Any change requested within **24 hours** of the scheduled booking time will incur a **€5.00 fee**.
* **Flexible Plan:** Changes requested up to **1 hour** before the booking time are f**ree of charge** and changes requested **less than 1 hour** before the booking time will incur in a **€5.00 fee**.

**Note:** Depending on the specific details changed (such as adding bags or increasing distance), additional charges may apply regardless of the selected Service Plan.

These charges will be **automatically applied to the payment method used for the original booking**, or via a payment link shared directly with the customer, always after confirming the amount to be paid.

**To request a change to a service, the customer should contact the LUGGit support team** via [WhatsApp](https://api.whatsapp.com/send/?phone=351965965399&text&type=phone_number&app_absent=0), the chat on the [Website](https://luggit.app/) or App ([Android](https://play.google.com/store/apps/details?id=com.luggit.app&pli=1), [iOS](https://apps.apple.com/us/app/luggit/id1458490447)).
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# Special Service Conditions

For specific cases such as:

* Storage** longer than 6 months**: consult the [Storage Security and Transport Policy ](https://help.luggit.app/en/article/luggage-storage-insurance-and-transportation-policy-1i167yv/)article.
* **More than 24 volumes of luggage**: consult the [Luggage Classification ](https://help.luggit.app/en/article/luggage-classification-o1cjcq/)article.

The procedure for these special cases is described in the articles mentioned above.