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# Airport Services

The provision of services at airports is subject to external factors that are beyond LUGGit's control. To ensure a seamless experience, the following recommendations are provided:
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# Meeting Points

When booking the service, the customer should **always select the correct airport terminal** by verifying the information on the airline's boarding pass. Each terminal has a designated meeting point with the Keeper. These locations are detailed in the [Meeting Your Keeper and Meeting Points](https://help.luggit.app/en/article/meeting-points-meeting-the-keeper-j3upo0/) article, and are also shared via [WhatsApp](https://api.whatsapp.com/send/?phone=351965965399&text&type=phone_number&app_absent=0) during the service.
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# Airport Arrivals

The flight number should always be provided during the booking process to allow the support team to anticipate potential delays.

**Recommended pickup scheduling:**
* **Schengen Area citizens without checked luggage:** Schedule pickup at least **30 minutes** after the flight's arrival
* **Schengen Area citizens with checked luggage:** Schedule pickup at least **45 minutes** after the flight's arrival
* **Citizens from outside the Schengen Area:** Schedule pickup at least **75 minutes** after the flight's arrival
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# Airport Departures

**Recommended delivery scheduling:**
* **Without physical check-in:** Schedule delivery at least **90 minutes** before the boarding time
* **With physical check-in**: Schedule delivery at least **120 minutes** before the boarding time
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# Airport Delay Policy

Flight delays or internal airport processing lags are common. The impact of these delays on the service depends on the **Service Plan** selected by the **customer**:

### Flexible Plan
* **Flight Monitoring:** Includes **live flight tracking** by the support team
* **Waiting Time:** Provides **unlimited waiting time** at no extra cost if the flight is delayed or internal airport processes take longer than expected
* **Communication:** While monitored, the **customer should still notify the support team of any known changes** to ensure a timely readjustment

### Basic Plan
* **Waiting Time:** Includes a 20-minute grace period from the scheduled pickup time
* **Late Fees:** If the **customer** is not present **after the initial 20 minutes, standard late fees will apply** (consult the [Delay Policy](https://help.luggit.app/en/article/delay-policy-1ujogr8/) article)
* **Flight Delays:** Since this plan does not include unlimited waiting, **any delay exceeding the grace period may result in the service being rescheduled or additional costs**

### General Conditions (Both Plans)

In the event of a schedule change before flight departure,** this information must be communicated to the support team**. The same applies if internal airport processes (passport control/luggage carousel) exceed the expected times.

If a **delay occurs that was not communicated in advance** and **cannot be determined from the flight number provided**, LUGGit reserves the right to leave the location after a **20-minute waiting period**. In such cases of a "No-Show," the full service value will be retained (consult the [Delay Policy](https://help.luggit.app/en/article/delay-policy-1ujogr8/) article).
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